Returns & Refunds

Last updated: 22 June 2026

Cancelling your order

You may cancel your order at any time before it is dispatched, and in any event no later than 24 hours after placing it, whichever is earlier. To cancel, please contact us by email. Once we have sent you a dispatch confirmation email, or once 24 hours have passed since you placed your order (whichever happens first), your order can no longer be cancelled, because we prepare fresh, made-to-order products promptly.

No change-of-mind returns

Our products are perishable food items prepared and cut to order. For this reason, the usual 14-day "change of mind" cancellation right that applies to many online purchases does not apply to our products, and we do not accept returns or offer refunds simply because you have changed your mind. This does not affect your legal rights if something is wrong with your order.

Weight variations

Because our products are wild game cut to order by hand by our master butcher, the actual weight of a cut may differ slightly from the weight stated on our website. We apply a tolerance of 10%. We will not provide a refund for weight variations that fall within this 10% tolerance. If the actual weight you receive is more than 10% below the stated weight, we will refund you the value of the shortfall that falls beyond the 10% tolerance. For example, if a cut is described as 1 kg and you receive 850 g, the first 100 g (10%) is within tolerance, and we will refund the value of the remaining 50 g shortfall.

Partial thawing on delivery

Our products are packed frozen using wool insulation and gel ice packs designed to keep the contents frozen for up to 36 hours in transit. Because delivery times can vary, it is normal and expected that, on arrival, the ice packs may no longer be frozen and the products may have partially thawed. Provided the products are still cold and contain ice crystals (in other words, they have not fully thawed), they remain safe to refreeze and use. You do not need to contact us about partial thawing of this kind. Please only contact us if, on arrival, the products have fully thawed and are warm, or otherwise appear spoiled.

If something is wrong with your order

If any item arrives faulty, fully spoiled, incorrect, or not as described, please contact us within 24 hours of delivery, with photographs where possible, so that we can put things right.

Any refund or replacement we offer in respect of a goodwill or change-of-mind situation is provided entirely at our discretion — so please just get in touch and we will do our best to resolve things fairly.

Stock changes & order amendments

Because we work with wild venison, our stock can be variable and unpredictable, and we cannot always guarantee availability. We reserve the right to change or amend your order, or to be unable to fulfil all or part of it. Where this affects your order, we will give you notice and refund you for any item we are unable to supply.

Subscriptions

You can manage or cancel your subscription at any time through your account on our website. Changes and cancellations must be made by 11:00 pm, five days before your next order is due to arrive. Changes made after that cut-off will take effect from the following delivery. Subscriptions renew automatically until cancelled. If a payment fails, we will notify you and will not be able to make further deliveries until it has been resolved.

Gift cards & discount codes

Gift cards may be redeemed against orders on our website up to their balance, are non-refundable, cannot be exchanged for cash, and may be subject to an expiry date shown at the time of purchase. We are not responsible for gift cards that are lost, stolen, or used without your authorisation. Discount codes have no cash value, cannot be combined with other offers unless stated otherwise, and cannot be applied to orders already placed.

Contact

If you have a question about your order or a return, please email us at oliver.jay@stripeyapron.com and we will do our best to resolve things promptly.